Each plan offers a different level of supervision and involvement. Essential is designed for owners who want their property checked and protected monthly. Advanced adds fortnightly inspections, pre-arrival preparation and utilities management — ideal if you visit regularly. Full Care includes weekly supervision, full maintenance coordination and administrative support — for owners who want to delegate everything. All plans give you access to a dedicated local team and documented reporting after every visit.

Yes, absolutely. We understand that your needs may change over time — you might start visiting more often, decide to rent your property, or simply want more or less involvement from us. You can upgrade or downgrade your plan at any time with one month’s notice.

No. We don’t believe in locking our clients into long-term contracts. You can start or stop your plan with one month’s notice — no penalties, no complications. If you have paid annually and need to cancel early, we will refund the remaining months at the standard monthly rate — the annual discount applies only when the full year is completed. We prefer to earn your trust every month rather than hold you to a contract.

Instead of paying month by month, you can choose to pay for the full year upfront. This gives you a 10% discount on your plan — our way of thanking owners who place their long-term trust in us. For example, the Advanced plan at €120/month becomes €108/month when paid annually, saving you €144 over the year. The annual discount applies to all three care plans.

Cleaning is not included in the monthly plans — it is always coordinated and invoiced separately. This way you only pay for cleaning when it is actually needed, rather than having a fixed cost built into your plan regardless of use. The exception is the light clean included in the Advanced and Full Care pre-arrival preparation — this covers a quick freshen-up of the property before your arrival, provided it was properly cleaned at your last departure. Full cleaning services for rental changeovers or after long closures are always separate.

If we detect an urgent issue during an inspection — or if something is reported — we contact you immediately with a clear explanation of the problem and a proposed solution. No work is carried out without your prior authorisation, except in cases where waiting could cause further damage to the property. In those cases we act to protect your home and inform you as soon as possible. We coordinate trusted local professionals and supervise the work on your behalf, keeping you updated throughout.

It depends on the type of repair. Small tasks — replacing bulbs, fixing minor issues, basic upkeep — we handle ourselves at no extra cost, as long as no materials need to be purchased. If materials are needed, we let you know the cost before proceeding. For anything more technical — electrical installations, plumbing, structural repairs — we coordinate trusted local professionals from our network. We supervise the work and report back with full documentation. You always know who is in your property, what they are doing and what it costs before they start.

After every inspection or visit you receive a report with photos and a clear summary of the property’s condition — any issues detected, actions taken and anything that requires your attention or decision. We communicate primarily via email and WhatsApp, in whichever language you prefer — English, Spanish or French. We aim to be responsive and direct: you will always have a real person to talk to, not an automated system. We are also working on an owner portal for real-time access to reports and documentation — coming soon.

Vacation rental management is available as a complement to our Advanced and Full Care plans — not as a standalone service. We made this decision deliberately: managing a rental well requires knowing the property inside out, and that only happens when we are already supervising it regularly. If you are on the Essential plan and want to add rental management, we would first discuss upgrading your care plan to ensure the property meets the standard we require before accepting guests.

Absolutely — your property is yours and you can use it whenever you want. For owners on a rental management plan, we simply ask that you share your personal use dates at the beginning of each season so we can plan the rental calendar accordingly. This helps us maximise income during the periods your property is available while ensuring it is always ready for your arrival. There are no restrictions on personal use — we just work better with a bit of advance notice.

We are based on the Costa del Sol and currently cover the area between Benalmádena and Marbella. If your property is outside this area, please get in touch — we are happy to discuss it and assess whether we can accommodate you, though an additional distance supplement may apply. We prefer to be honest about our coverage rather than overextend and compromise the quality of service we offer.

Yes. From the moment you join Second House Solutions you will have a dedicated person managing your account — someone who knows your property personally and is available to answer your questions, provide updates and handle any decisions that need your input. You will always be talking to someone who knows your property, not a call centre or a rotating team of agents.

Yes. After every inspection or visit you receive a photo report and a written summary directly from us — by email or WhatsApp, whichever you prefer. You can also contact us during business hours for any non-urgent matter and we will respond personally. For genuine emergencies we are reachable outside normal hours. We are currently working on an owner portal that will give you real-time access to reports, photos and documentation from anywhere in the world — coming soon. In the meantime, we believe direct, personal communication is often more reassuring than a dashboard.

Yes. In Andalucía, renting your property to tourists — even for just a few weeks a year — requires a valid tourist licence. Operating without one can result in fines of up to €30,000. We can help you obtain and register your licence as part of our rental management service. If you are already on a care plan and want to add rental management, we will guide you through the process. Fees and taxes apply and will be communicated transparently before we proceed.

We communicate fluently in Spanish, English and French — so wherever you are from, you can reach us in the language you feel most comfortable with. This means no misunderstandings, no language barriers and no relying on translation tools for something as important as the care of your home.